Please carefully read our terms and conditions. These are the terms by which we display and sell goods to you, and by interacting with or purchasing goods through our website, you are agreeing to be bound by them.

The website www.ocoeehouse.co.uk is operated by Ocoee House Limited.

We are registered in the United Kingdom under the company number SC680376.

Our registered office and trading address is:

Avenue Cottage, Heather Avenue, Alexandria, West Dunbartonshire. G83 0TJ. Scotland

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We are regulated in the Companies Act 2006, the Insolvency Act 1986, the UK Corporate Governance Code, and multiple European Union Directives.

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Goods
The goods we sell are described in writing and shown using photography, or in some cases computer aided imagery.

We are not responsible if any information displayed is inaccurate, however we have made every effort to ensure that goods are described accurately. We have also made every effort to display as accurately as possible the colours and images of our goods. We cannot guarantee that your computer monitor's display of any colour will be accurate.

Basis of Sale
The order process is set out clearly and simply on our website, and you are given the opportunity to edit or amend details that you have entered incorrectly, including product selection, quantities, delivery information, payment information, and contact information.

A contract of sale is only formed when you have completed the process of purchasing goods on our website and received an email from us confirming your order.

You must ensure this order confirmation is complete and inform us immediately if there are errors in it. We are not responsible for any inaccuracies or errors in an order placed by you, but will do our best to rectify the situation should you inform us of any errors immediately. In the event that we make a change to or cancel an order, we may attempt to notify you through the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

We reserve the right to cancel any order that we or our merchant provider Stripe deem to be fraudulent or related to any kind of illegal activity. We may choose to pass on the details of any fraudulent activity conducted by you on our website to UK authorities.

If you are purchasing from a country within the European Union, we will add VAT at 20%.

Shipping

All goods purchased through our website are shipped from the UK. An estimate of the processing and delivery time for different regions is displayed during the purchasing process. We cannot guarantee these estimates will be accurate, and are not responsible for any delay to the delivery of goods.

The cost of shipping, and the responsibility to pay any duties and taxes, varies depending on the region we are shipping to. Full details regarding the responsibility and cost of shipping can be viewed on the Shipping & Returns page.

If you fail to take delivery of the goods at the chosen location, and the redelivery, return, or storage incurs any costs to us, we may pass these costs on to you.

Once the goods have been delivered you are the legal owner of them. You must, if practically possible, examine the goods before accepting them.

If we have sent you the wrong goods, or they are faulty, then we will pay for the return of the goods.

You must inform us in writing or via e-mail within the timeframe above should you wish to return any goods. You the easiest way to do this is by e-mailing enquire@ocoeehouse.co.uk

We extend our returns policy during the Christmas period. The length of the extension is subject to change, and you should consult us directly from November of the given year for full details.

Our Returns policy can be viewed on the Shipping & Returns page.

Third Party Data Processors

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the latest legislation. All of these third parties are EU compliant.

Data Breaches

We will report any unlawful data breach of this website's database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Security

You are entirely responsible for any and all activities that occur under your account and you agree to notify us immediately of any unauthorised use or any other breach of security.

This website has full SSL certificates and checkout is secure. 

Customs, Duties & Taxes

Depending on the value of your order, your parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the recipient to cover these costs. Unfortunately, these charges are out of our control and tend to vary from country to country so we’re unable to predict what your particular charges may be. For more accurate and current information, we suggest contacting your local customs office who will be able to explain a breakdown of your duties.

Customers must take full liability for parcels returned to us due to unpaid customs charges and should expect to have postal charges, return shipment costs, customs charges and handling deducted from any refund due.